Online Counselling

Our counsellors are available for one-on-one video counselling sessions

online counselling

Consulting with a registered counsellor in real time with a secure, video call* has been a smart use of technology that our clients find very effective.

Now with you in your home and counsellors in their homes, it’s a good way to maintain mental wellness during the global COVID-19 pandemic.

How It Works

Video appointments with our registered counselors are available for days, evenings and weekends.

Choose a time that works for you. Book your appointment in advance using our online scheduler or call our office at 604-629-7108.

iPhone & iPad Online Appointment App

It’s super easy to book and manage your online Steadfast Counselling appointments on your iPhone or iPad, with the Jane online appointment app.

After you book your session, you’ll receive two confirmation emails:

  • The first email, shortly after you book your session will
    • confirm your appointment,
    • ask to verify your email address, and
    • provide an intake form for you to fill out before your session.
  • The second email will be sent 48 hours before your appointment, reminding you of your appointment time and date.

If you’ve booked your session using the Jane online appointment app, you’ll receive a third email, 30 minutes prior to your appointment.

*Secure Video Calls

The online video technology we are using was created by Jane Software Inc in North Vancouver, specifically for practitioners serving their clients. Not to get too technical, but it is a “peer-to-peer” audiovisual connection meaning that the traffic flows between the two users’ browsers, bypassing any servers. The call is also encrypted in transit and none of the data is stored anywhere, at any time. Plus, video, audio and chat content cannot be recorded during the call.  This ensures clients’ privacy and that our online sessions are compliant with all federal and provincial privacy legislation.

“I started working with Kayla at Steadfast Counselling in person last year. Since then we have moved to online sessions. The online sessions did not impair the level of care and support provided, it was an easy transition to make. The secure software, calendar syncing and email notifications make it easy to be on time for an appointment in the comfort of my own home. I will be continuing to work online with Kayla as I have greatly enjoyed the connection and support she has offered. I highly recommend Steadfast Counselling and Online sessions. Being able to maintain counselling online has been a huge help during this pandemic.” — Kyla T

4 Ways to Book Your Appointment

  1. Online
  2. Email your counsellor directly
  3. Email our main email
  4. Leave us a voicemail at 604-629-7108

Rates for online counselling appointments are the same as in-person appointments. See Counselling Fees

We look forward to seeing you and are excited about working with you achieve what you want for yourself, your relationship and your life.

Payment for online counseling by Visa or Mastercard is arranged at the time of the session. PayPal and Interac transfer payments are made prior to the session.

“I’ve been meaning to email you to thank you for all your help last year with my anxiety related to flying. Even though we only had a few Skype sessions, the advice you gave was extremely helpful to me. Our flight to New Zealand was a big success, with only a low dose of medication taken. More recently, I have flown again without any medication which was very exciting for me. Thanks again for your support, patience and guidance.” K.T.

“Thank you Laura for your insightfulness and gentle encouragement while supporting me through difficult transitions. I’m so grateful to be able to continue my sessions with you online which is as effective as when face to face. I was very pleasantly surprised that I felt as connected online as I do in person and it is also convenient.” V.N.