Enhanced Safety Protocols Due to COVID-19

Effective June 1, 2020

Worksafe BC is currently recommending in-person counselling only when necessary.

Some examples which might be considered necessity are:

  • inability to access technology
  • private space
  • certain therapeutic modalities that require physical presence
  • other barriers to efficacy of telehealth option (which you can discuss with your counsellor)

If you are immune compromised, high risk or live with someone who is, please consider whether in-person therapy is a necessary risk for you. This is not a one-size fits all time in our lives.

If you choose to come to your session in person, here is what will be different:

  • Waiting room space is currently closed. Please arrive only at your appointed time, no earlier.
  • Please text your counsellor when you arrive and they will come to the hallway and get you.
  • We will not be providing water or tea at this time. Please bring your own beverage if desired.
  • If you like to take notes, please bring your own paper and pen.
  • You and your counsellor will maintain a safe distance from each other.(No hugs or handshakes at this time. We look forward to resuming in the future!)
  • Do your best to avoid touching your face, and sneeze into your sleeve or tissue.
  • We will provide hand sanitizer. You will need to use it upon entering the office.
  • No cash payments at this time. We accept e-transfer and major credit cards.
  • You will be required to complete an online consent form for in-person therapy prior to your visit.

You may not do an in-office session (and therefore will need to do your session online or over the phone) if you:

  • Have visited or passed through another country or province in the last 14 days
  • Been in close contact with anyone who has visited another country or province in the last 14 days
  • Been in close contact with someone diagnosed with COVID-19 within the last 14 days
  • Have experienced any cold or flu-like symptoms within the last 14 days (including fever, cough, sore throat, respiratory illness, or difficulty breathing)

For your health and safety, the following in office protocols will be followed by us:

  • Washing our hands between each client.
  • Sanitizing furniture and other points of contact (door handles) between client sessions.
  • Removing any fidget toys, blankets, pens and paper that may be touched by multiple people and not easily sanitized.
  • Switching to online if we have
    • experienced any cold or flu-like symptoms within the last 14 days (including fever, cough, sore throat, respiratory illness, or difficulty breathing).
    • Been in close contact with someone diagnosed with COVID-19 within the last 14 days
    • Been in close contact with anyone who has visited another country or province in the last 14 days